Internal Pages Banner

IT Support Analyst in Dallas, TX at Tuesday Morning

Date Posted: 2/28/2018

Job Snapshot

Job Description

IT Support Analyst

The IT Support Analyst provides level one technical support to store, corporate, and warehouse IT system users. The IT Support Analyst also troubleshoots computer system problems, determines problem source and advises on appropriate action(s) to be taken. Ensures all reported issues are entered into the Incident Management system for proper and accurate tracking and reporting of issues. Ensures high levels of customer service and technical support are provided. 

Essential Duties and Responsibilities:

  • Provide Level 1 Support to Customers
  • Performs Level 1 problem analysis, problem determination and problem resolution for Tuesday Morning associates including corporate, stores and warehouse associates
  • Support all store systems hardware/software including but not limited to Point-of-Sale, In-Store-Processor, networking, and telephone systems
  • Create detailed Incident Management tickets for all issues reported within the Tuesday Morning companies. (e.g. customer information, detailed descriptions, history, and resolution of issues)
  • Provides professional, timely and efficient follow-up of issues with users by providing status updates and resolution information within the Incident Management system
  • Document step-by-step resolutions for future reference in the history of the Incident Management ticket and submit Knowledge Base entries to management for approval
  • Serves as liaison between customers and technical support to resolve issues
  • Assist in on-the-job training to new IT Service Desk Agents
  • Maintains compliance with production schedules ensuring efficient, accurate, and timely completion of batch and real-time processing
  • Performs other duties/functions as assigned (duties subject to change at any time as business needs change)

Education and/or Experience:

  • High School Diploma or GED. Some college a plus
  • One year of previous Help Desk or Service Desk experience, preferably in a retail environment
  • Basic knowledge of Windows Operating Systems and Google G Suite
  • Experience with iSupport Enterprise Incident Management system or similar incident & request tracking system a plus
  • MCSE, A+, Network +, Help Desk / Service Desk Certifications a plus

Desired Skills and Abilities:

  • Excellent interpersonal and customer service skills
  • Must be able to multi-task with acceptable results

We offer competitive compensation, excellent benefits to include 401(k), best-in-class products, and more! Both innovative and high-performing, our stores provide you with unlimited possibilities to start your career. Be a part of the Tuesday Morning growth!