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Senior Analyst - Store Facilities in Dallas, TX at Tuesday Morning

Date Posted: 1/2/2019

Job Snapshot

Job Description

Senior Analyst - Store Facilities

This position oversees compliance of the 3rd Party Store Facility Solutions to ensure stores are serviced and assets are maintained to the highest standards in the most low-cost effective manner. This includes the reporting, monitoring, and management of reactive work order tickets, preventative maintenance work and facility emergencies within the 3rd party software platform. This position works directly with landlords and property managers on roof and property related repair issues to ensure the work is completed in a timely manner, per lease and at no cost to TMI. This position acts as an escalation point for the field organization to ensure their store facility needs are met in a timely manner.  

Primary Responsibilities:                               

 Facility Department and Program Management

  • Drive 3rd party facility platform solution to effectively serve the stores reactive, preventative maintenance and emergency facility repair needs
  • Actively manage store facility work order platform including work order tickets, proposals, quotes, approvals, accruals and forecasting
  • Develop/ Implement performance standards with KPI’s that meet the service needs of the stores
  • Participate in the development of company benchmarks including, cost/ square foot, customer satisfaction scores
  • Participate in on-site monthly business review meetings with 3rd party service provider to review KPI’s performance, actual spend to plan, work order activities/ trends,  process improvement, portfolio level opportunities/challenges, as well the introduction of new initiatives to improve  asset life  while controlling  costs
  • Maintain open line of communication with field organization to determine if policies, procedures, and programs are being followed and are effective in supporting the stores needs
  • Execute and maintain a janitorial/ floor care program that meets the customers’ expectations and companies financial needs
  • Responsible for making sure reoccurring PM services are turned on for new stores and shut off for closed stores. Including managing dark locations until the lease expires
  • Works closely with 3rd party service provider, Real Estate, and Legal to resolve LL deficiencies
  • Performs other duties as assigned or apparent

 Budgets and Spend Control

  • Monitors all capital and non-capital spend for the department and reports monthly to management for the purpose of reviewing performance to budgets/ forecast.  Identifies problem areas/ stores and take action to bring spend back in  line with budgets
  • Reviews and researches the Facility’s databases for cost savings initiatives that can be implemented throughout the fleet to lower controllable expense. Generate reports from historical data and present information to track expenditures and repair data to determine trends and problems within the company by region, district  or stores

 Problem Solving

  • Must analyze reporting and historical data to identify problem areas/ stores within the company. Through research and experience, must be able to provide workable solutions to identified problems and effectively implement procedures and policies to reduce spend
  • Must be able to identify problems relating to equipment failure, malfunction or misuse so that the appropriate service call can be placed to minimize response time and control expenses incurred.
  • Responsible for troubleshooting problems over the phone with stores before placing service calls in order to identify areas at risk, including but not limited to HVAC health, and implement solutions within budget

 Policies, Procedures, and Programs

  • Executes procedures and programs for the Facilities department including managing the 3rd party call center and vendor support network.
  • Ensure store facilities center policies, procedures and programs are known and being followed
  • Evaluate policies, procedures, and programs through correction of error process to ensure we meet the stores needs

 Vendor Relations

  • Maintain all vendor working relationships for the facility department. Work with existing and new vendors to negotiate the  best cost solutions for quality products and services
  • Be familiar with all contracts and be able to understand the financial implications  of each of the services
  • Ensure vendors are aware of business needs and expectations so they are equipped with the knowledge needed to provide world-class service to the stores
  • Drive vendors for continues improvement in products and services, scopes and cost management by regularly soliciting feedback and recommendations
  • Oversee the process of working with vendors  in managing invoicing and aging ledgers for discrepancies

 Emergency and After Hours

  • Respond to emergency calls placed by stores after hours and on weekends with support of 3rd party vendor partners to ensure timely response to  stores needs  24/7/365
  • Participate in disaster/ emergency response team when activated by LP


Other Requirements:        

  • Strong business, organization and management skills with an emphasis on vendor/ relationship management
  • Excellent written, oral communication and interpersonal skills. Clearly conveys information and ideas. Correctly interprets messages from others and responds appropriately. Customer focused, action orientated, results driven
  • Problem-solving and analytical reasoning skills
  • Strong negotiator
  • Self-motivated individual with the ability to work collaborative across all organizations. Driving efficiency into TM’s business development efforts through strong cross-functional collaboration and relationship management  
  • Solid decision-making ability
  • Accountable leader with high ethical standards
  • Proficient computer and software skills including MS Office, Outlook, web-based facility management platforms.
  • Demonstrate ability to manage time and perform multi-tasking while affording top priority to business critical issues
  • Proficient ability to communicate effectively with others using spoken and written English
  • Effectively manage one’s time and resources to ensure that work is completed efficiently and accurately.
  • Working ability to manage multiple priorities
  • Proficient ability to provide and respond favorably to constructive feedback
  • Proficient ability to prioritize and respond to problems quickly and completely
  • Demonstrably high accuracy orientation, including the ability to manage details to the organization’s satisfaction
  • Consistently demonstrates a commitment to Tuesday Morning’s policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities

Experience:                                                                          

  • 3 yrs. Experience in retail with multi-facility management
  • 3rd party facility vendor management
  • Spend accountability and management
  • Budget accountability
  • Customer service focused
  • Financial reporting

 Education/Training Requirements:                                                                             

Education:  Bachelor’s degree preferred

Area of study:  Business and Facility Management

Special Certification:  RFMP Retail Facility Management professional           

We offer competitive compensation, excellent benefits to include 401(k), best-in-class products, and more! Both innovative and high-performing, our stores provide you with unlimited possibilities to start your career. Be a part of the Tuesday Morning growth!

 *CB*